Employment

Description:

Diggerland USA is America’s Only Construction Amusement Park and Water Park where families can Drive, Ride, Soak & Slide. Diggerland provides a unique experience for our guests and team members. Dig up the best job under the sun!

Birthday Party Hosts are the face of special events at Diggerland USA.  Team members interact directly with party guests by hosting and coordinating the birthday party, working directly with the party parents to ensure they receive the highest quality party experience.  Cross training can be provided in order to create more flexibility in scheduling and allow you to grow and expand your role within the company.  Applicants must be at least 15 years of age.

Position Summary (including but not limited to):

• Maintain an upbeat and engaging disposition, greet party guests with a smile and energize the party at appropriate times while adhering to the highest standards in customer service.
• Maintains up to date knowledge of all current specials and promotions of the facility.
• Provides exceptional customer service to all guests by answering any questions regarding the facility and responds to all guest needs during the party experience.
• Assists party guests with all party activities, including serving of food and drink, serving and cutting cake, leading interactive activities, leading birthday songs, escorting guests to activities, and overseeing party activities around park.
• Adhere to a tight schedule, ensuring that parties begin and end on time in anticipation of the next party.
• Ability to multi-task and clean as you go, ensuring that party areas are kept immaculate throughout the day.
• Works with children to keep them engaged in party, while ensuring safety and adherence to park policies.
• Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Diggerland USA handbook.

Required Qualifications:

• Strong customer service skills, always delivered with energy and a smile
• Excellent multi-tasking and time management skills. Prioritizes and performs a variety of concurrent tasks with minimal direction.
• Flexible regarding scheduling as it is based on business demands and weather.
• Must be responsible and able to follow instructions.
• Must be a team player and able to work well with the other team members and management team.
• Must be flexible regarding scheduling based on business demands including but not limited to weekends, holidays, and special events.
• Exemplary hygiene as related to handing food and beverage

Preferred Qualifications:

• Previous serving or event hosting experience
• Previous customer service or guest focused experience
• Full availability on weekends, holidays and special events.

Physical Demand:

• Able to lift up to 30 lbs.
• Must be able to stand for long periods of time.
• Ability to work in a loud environment with flashing lights.
• Must be able to tolerate working in hot or cold weather
• Able to work in a fast-paced environment.

Comments:

• Should be well groomed, neat, and polite.
• Daily work hours are subject to change throughout the park operating season due to attendance, weather, or unforeseen circumstances.

The duties described above are a general summary and may change as the job advances or issues arise.